Hyperballik Ops Dashboard

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Unfulfilled Orders

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Partially Fulfilled

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Pending Units

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Deliverable Units

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Cannot Ship

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Pending Orders

Fill Rate: 100% 75–99% 50–74% <50%

Fulfilled Orders

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Partial Orders

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Shipped Units

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Fill Rate

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Sort:

No Stock Articles

Consolidated from unfulfilled orders · Article → Color → Size

Articles Out of Stock

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unique article numbers

Unfulfilled Orders Affected

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orders contain no-stock articles

Total Undeliverable Units

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units cannot be dispatched

Current Inventory

Total Articles

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unique SKUs

Total On Hand

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units across all variants

Total Available

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units ready to ship

Oversold Units

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variants with negative stock

Gender

Article No

Article Name

Gender

Category 1

Category 2

MRP

Variants

Quantity (OH/Avail)

Status

Order Volume Top & bottom articles by units ordered this season

🏆 Top 10 by Units Ordered

📉 Bottom 10 by Units Ordered

Article	Ordered In ▴▾	Ordered ▼	Dispatched	On Hand	Quadrant

Dispatch TAT Turn-around time from order creation to dispatch

Median TAT

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days (fulfilled orders)

Same / Next Day

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orders dispatched in 0–1 days

Flagged >30 Days

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fulfilled + open orders

Median Days Open

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days (partial orders)

TAT Distribution

Fulfilled Partial / Open Fulfilled >30 days Partial >30 days

Order Detail

Order # ↕	Retailer	Created ↕	Fulfilled / Status	TAT / Days Open ↕

Fill Rate Analysis Across all 144 orders

Overall Fill Rate

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Median Order Fill Rate

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Fully Fulfilled

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Below 75%

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Click a bar to search that order

Fill Rate Distribution

Each bar = one order · sorted by fill rate · hover for details · click to filter table

Order #	Retailer	Date ↕	Status	Units ↕	Fill Rate ↕

Top Cannot-Ship SKUs Pending variants with zero or insufficient inventory

Monthly Sales

Monthly invoiced sales (₹ gross, GST-inclusive) with cumulative running total · source: Tally Sales Register

Channel

Total Sales

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Invoices

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Avg Invoice

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Sales Register

Date ▲	Retailer ▴▾	Channel ▴▾	Sales Value (₹) ▴▾

	SKU	Title	Gender	Cat 1	Cat 2	MRP	Units ▼	# Orders ⇅	Latest
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📋

Orders Export

orders_export.csv

🏭

Inventory Export

inventory_export.csv

⏱ Recent Uploads (Last 5)

Type	Filename	Uploaded At

Region:

Month:

Total Invoiced Gross

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Credit Notes

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Collected

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Total Outstanding

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Overdue Amount

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Past Due Date: 45 Days from Invoice Date

Where did the money go?

Monthly Invoicing & Collection Status

Amount invoiced each month, split by what’s been collected vs still outstanding as of today. Full bar = total invoiced that month.

How to read this chart

Each bar groups invoices by their invoice date month. The full bar height = total amount invoiced that month. Each colored band shows what has happened to those invoices as of today:

Collected — payment received in full or in part
Credit Notes — returns / adjustments reducing the invoice
Due — outstanding balance, still within credit period
Overdue — outstanding balance, past due date (45 days from invoice date)

Example: if Mar 26 shows ₹25L Overdue, it means invoices issued in March 2026 totalling ₹25L are still unpaid and have crossed their due date.

Top 10 retailers

Ranked by selected metric

Rank by

Retailer	Invoiced	Units	Orders	Channel

Issue Tickets

Raise issues and track resolution.

Total

Open

In Progress

Resolved

Ticket ID

Status

Title

Type

Priority

Submitter

Assigned To

Created

✉️ Support Inbox

AI-drafted replies for support@hyperballik.com, grouped by customer. Review the draft, edit it, and send — right here. Nothing is sent until you press Send.

🤖 Ask the agent

Try: “create a ticket for #2001” · “skip the mail from judge.me” · “show unassigned” · “reclassify #1900”

Date	Order #	Retailer	Channel	Region	City	Total Qty	Status

Order from Photo

Photograph a handwritten order form. AI reads it and pushes a Draft Order to Shopify.

Expense

Submit expense reports for approval and track their status.

My Expense Reports

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Admin

Manage users, roles, and view system audit logs.

◉ Voice Agent

The automated voice assistant customers reach from the storefront. It can look up an order only after the caller confirms the order number and the email or phone on it, and it can raise tickets — never write to Shopify. Turning this off stops every call immediately, including any in progress.

📞 Call Recording Folder

The Google Drive folder the CRM phone uploads recordings to. Use the phone's native call recorder plus a free folder-sync app (e.g. Autosync for Google Drive) — no paid recorder subscription needed. Cube ACR also works and adds a sidecar .txt with the caller's number, which is read when present. Recordings are pulled into Support → Calls every 30 minutes, transcribed, and tagged against the order the rep names on the call.

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Share the folder as Viewer with support-agent@hyperballik-crm.iam.gserviceaccount.com. Paste either the folder ID or the whole URL — the part after /folders/ is taken automatically.

🔄 Shopify Variant Catalog

Refresh the local variant catalog used for order matching. Run this after adding new products in Shopify.

📏 Travel & Expense Rates

Field Travel & Expenses policy, revised 27 July 2026. The day rate covers a free km allowance; only the km beyond it is reimbursed. Ex-HQ days pay a flat rate with no km component. Distance is auto-computed from GPS visits — reps can only change it through an approved correction.

HQ · Four-wheeler — Area Sales Manager / Sales Head & above

DA ₹/day

Covers km

₹/km beyond

HQ · Two-wheeler — Executive to Territory Manager

DA ₹/day

Covers km

₹/km beyond

Ex-HQ & accommodation

Ex-HQ ₹/day

Own accom. ₹/stay

Hotels and intercity travel are booked centrally and are not claimable on the field sheet — those columns were removed in v1.140.0.

How a day is classified (v1.144.0): a day is HQ only when it both starts and ends inside the rep's region. Ex-HQ therefore means the rep did not come home — which is what the flat rate and the accommodation allowance are for. A long day-trip out and back stays HQ and is paid per kilometre instead. A day with no end position recorded falls back to HQ, the cheaper rate, and is labelled so a manager can override it with ⇄.

Travel mode. Self pays the band above per kilometre. Train (any day) and Taxi (Ex-HQ only) pay the actual Fare instead — never both. Taxi is not offered inside the region because those kilometres are already reimbursed. Fares have no rate to set here; reps enter what they spent, optionally with a photo of the bill.

🧭 Rep Travel Setup

Vehicle type decides which DA band a rep is paid on. HQ region decides whether a day is HQ or Ex-HQ — a day that starts outside the region is Ex-HQ. Both are admin-only; reps cannot change either, and neither is self-declared on the expense sheet.

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🧾 Expense Approvals

Ad-hoc expense reports from Manufacturing & Sales. Approve or reject — the submitter is emailed either way. Monthly field expense sheets are still approved on the Field page.

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📍 Field Day Management

View and end active field days for any rep. Use this if a rep forgot to end their day.

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💸 Content Studio — AI Budget

Daily cap on AI generation spend (Gemini, Veo, HeyGen, Claude, research APIs). Enforced server-side before every billable call; resets at midnight IST. Leave blank for no limit.

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Daily budget (USD)

Total Users

Active

Inactive

Pending Sign-Up

Name

Role

Status

Added

Ticket Deletion Audit Log

Record of tickets deleted by admin (with snapshot of ticket metadata).

Ticket ID

Title

Was Status

Submitter

Deleted By · Reason

Deleted At

Masters

Single source of truth for core entities. Changes here re-attribute orders & ledger automatically.

⚠️ Unmatched Names

Order/ledger names that resolve to no retailer. Link = spelling variant of an existing retailer (adds an alias). Create = genuinely new retailer (gets the next RET code).

Name	Source	Rows	₹ Value	Last Seen	Action
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📒 Directory & Aliases

Code	Name	Channel	City	Region	Aliases (✕ to remove)

SKU	Product	Category	Sub-category	Gender	MRP	Variants	Stock Units
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Manufacturing

Phase planning → article pipeline → fabric & accessories. Replaces the phase Excels.

Phase

Pipeline by status

⚠️ Needs attention

You must start your field day before visiting stores

Good day

Select a store to get started

📅 Upcoming Visits

No visits pre-scheduled for today or tomorrow

Select Store

🔍

Today's Visits

No visits recorded yet today

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Inward Records

Stock In — Inward

Date Received *

Supplier Name

PO Number (optional)

Notes

📷 Barcode Scanner

Scan Code128 product tags · works best with clear barcodes

📝 Scan Label BETA

Read the price label text (Article + Colour + Size) · use when barcode is blurred

Line Items

Click a card to expand · only one open at a time

📦

No lines yet — click + Add Line to start

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HyperAgent

Your business assistant — recommendations, tools & chat

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HyperAgent

Awaiting your approval

Your expense sheets

Inward Records